Terms of service · Long Island Plotting

Who we are, and the words we use

Long Island Plotting ("we", "us", "our") runs the printing, scanning and delivery service these terms describe, from our shop at 175 Commerce Dr, Suite O, Hauppauge, NY 11788.
Your firm is the business that has an account with us. You means your firm and the people it adds to its account.
The app is our web app at app.longislandplotting.com, where your firm sends, approves and tracks work. The Windows app is our program for Windows computers (section 16). The website is longislandplotting.com.
A job is work your firm sends us: printing, a scan or a 3D scan. A quote is a job's price before approval; approving it orders the job at that price (section 5).
The membership is our monthly delivery membership (section 3). Print credit is an amount we give a firm toward printing (section 15).
These terms are this document and its schedules (sections 12 to 15); where a schedule differs from the rest, the schedule applies to its service. The privacy notice says how we handle personal information.
The website has its own Terms and Conditions and Privacy Policy, for using the website and its forms. Where they differ from these terms, these terms apply to our services.

1. What these terms cover

These terms apply to every firm with a Long Island Plotting account, and to the people the firm adds to it, from the day the firm signs up, joins the pilot or is first invited. Sign-up opens to everyone on January 1, 2027.
A firm signs up for its business. These terms are for businesses, not for personal or household use.
Some services have their own schedule, which adds to these terms: scanning (section 12), 3D scanning (section 13), supplies and plotters in your office from March 1, 2027 (section 14), and the pilot (section 15).

2. Your firm's account

Signing up needs no card. How your firm pays is asked at its first approval that has something to pay (section 8).
Roles. Your firm has an owner, and can add admins, approvers and members. The owner and admins invite people and set their roles; only the owner adds or changes admins. Approvers have a per-job limit, or a deliberate "No limit", set by the owner or an admin.
People from your firm's email domain who sign up, fill in a form on our website or email print@ ask to join your firm; the owner or an admin accepts or declines each request. It is never automatic, and public email providers never match.
You are responsible for what the people you add do in your account, including jobs they approve within the limits you set, and for removing people who leave.
Keep sign-in safe. Two-step sign-in is offered to everyone and suggested on the dashboard; it is never required for firms. When a new computer is added to your account through the Windows app, the person is emailed. Tell us at once if you think someone else is using your account.
Information you give us (names, addresses, billing details) must be accurate and kept up to date.

3. Membership and the free trial

Every firm that signs up gets a 30-day membership trial, with no card. We remind your owner and admins 5 days before it ends and show a prompt in its last week. It then ends by itself: it never turns into a charge. Pilot firms get a free year instead (section 15).
The membership is $79 a month and includes no-charge delivery within 20 driving miles of our shop in Hauppauge, to addresses we've confirmed are within that distance. You keep it only by choosing to, with your own click.
Billing. The membership is billed monthly through Stripe on the way to pay your firm set up. You can stop it at any time; it runs to the end of the month already paid, with no refund for part of a month.
Other monthly plans may be offered; each shows its price and what it includes before you choose it.
Price changes. A new membership price applies to firms that start after it is set; firms already on the membership keep the price they started with. A change to the free-delivery distance reaches everyone at once; if we shorten it, we tell members by email before we do.

4. Sending us work

You can upload sets in the browser (PDF, TIFF, JPEG and PNG, or a zip of them; up to 1GB a file and 50 files a job), print from any program through our Windows app, or email them to print@longislandplotting.com.
Email orders. Mail to print@ from someone at your firm becomes a job. Mail we can't confirm really came from your firm waits for our team. Every message is stored in our app and then deleted from the mailbox.
Every file is virus-checked before anyone opens it. A file that can't be checked waits; it is never passed on unchecked. We may refuse a file that is unsafe, damaged, or that we reasonably believe you have no right to have printed.
Project names. Each job is filed under a project. Your owner and admins keep your firm's project list; a name that isn't on it is accepted and waits for them to file it.

5. Quotes, approval and the price

You see the exact price first. Every sheet is measured and shown as it will print, with the total, before anything prints. Until you approve, you can add or remove files, leave sheets out and change sizes and options, and the price is worked out again each time.
Approving a job is your order to print and deliver it at the price shown. The approval is recorded with who approved it, when and from where.
An approved price never changes. If we find we made a mistake in your favour, we keep to the approved price. If the mistake is an obvious one against you (for example, a sheet charged twice), we credit it.
Quotes we spot-check. Some quotes (for example, a size we couldn't measure, or very heavy colour) are flagged for our team to look at, and your firm's auto-approve rule never approves those.
Auto-approve. Your firm's owner or an admin may set one rule that approves jobs by itself: up to an amount you set, for everyone or chosen senders, with an optional monthly cap, and with the delivery the rule sets (pickup, or next-morning delivery to an address chosen in the rule). It approves print jobs only, never scans or 3D scans; never a quote we've flagged, never same-day delivery, and never an emailed job whose sender we couldn't verify. It stops if the person who set it leaves or stops being an owner or admin. The person who turns the rule on accepts these terms for the jobs it approves; that acceptance is stored with the rule, and each auto-approved job names it.
Cancelling. Before approval, whoever sent the job, or your owner, an admin or an approver, can cancel it in the app. After approval, call us: we stop it if we can. A cancelled job's charge is voided, or refunded to the way it was paid, and any print credit it used comes back.

6. Printing

We print what you approve. Check the preview: mistakes in your files (wrong sheets, scale, revisions, missing fonts) are yours.
Colour, ink density and paper can vary a little between plotters and paper batches; this is not a fault.
We don't check the content of your drawings for errors or for compliance with codes or contracts.

7. Delivery and pickup

Delivery times on Long Island, Monday to Friday: approved by 11 AM, delivered 1–4 PM the same day; approved by 4 PM, delivered 9 AM–noon the next business day. These are targets, not guarantees.
What delivery costs. The delivery fee in our price list applies, except:
- with the membership, delivery within 20 driving miles of our shop is included;
- when the printing on approved jobs going to the same address in the same delivery window comes to $75 or more, delivery to that stop is free, and a delivery fee already charged for an earlier job at that stop is credited back. This is for every firm, members or not, and the $75 is a figure in our price list we may change.
Pickup at our shop in Hauppauge is free.
Proof of delivery. The driver records a photo of the prints where they were left, a signature with the name of the person who took them, or both. The prints are yours, and at your risk, once delivered or picked up.
We deliver to the addresses saved on your account; keep them right.

8. Paying

How you pay is asked at your firm's first approval that has something to pay: card, ACH (bank debit), or invoicing, which needs an approved credit application and a bank account (ACH mandate) on file as the backup. Card and bank details are typed into Stripe's own fields; we never see or store your full card or bank account number.
When we charge: at approval. Each approved job gets its own invoice: card and ACH are charged automatically; an invoice is due within your invoicing terms (30 days unless agreed otherwise).
Until payments open. Charging in the app opens by December 31, 2026. Until then, approving a job charges nothing at once: we hold the charge and bill it afterwards, and any print credit is used first.
While a credit application is being decided, your firm can keep approving. If it is approved, those jobs are invoiced; if it is declined, they are debited from the bank account on file.
Sales tax is added where it is due, on what is left after any credit and included delivery.
If an invoice is overdue or a payment fails, we may pause new approvals until it is paid.
Disputes about a charge: tell us within 30 days of the invoice.

9. Credit applications (invoicing)

To be invoiced, your firm's owner or an admin applies in the app: firm details, expected monthly spend, an accounts-payable contact, two trade references, and who signs. We decide, and may set a limit and how many days you have to pay. We may change or end invoicing terms with notice, and at once if an invoice is overdue.
We don't ask for anyone's Social Security number or a personal bank account number in the application.

10. Your files and drawings

They stay yours. You own your files and your drawings; we own nothing in them.
What you let us do with them: store, check, measure, convert, print, scan and deliver them, and keep them for the periods below, only to do your jobs and run your account.
We keep them confidential. Only the people who need them for your job see them. They never go into our marketing without your written permission, and never into our team's chat messages, which carry a job number, status, price and link only. We use a firm's drawings for testing our pricing only with that firm's written agreement.
You confirm you may have them printed or scanned, including any duty you owe your own clients (for example a school or a utility).
How long we keep them:
- a job's files are deleted 90 days after delivery, unless your firm's owner or admins choose between 30 and 365 days;
- owners and admins can delete a delivered job's files at once;
- the same period applies to a cancelled job's files (from the cancellation), a file taken out of a job (from its removal), the delivery photo and signature (from delivery), and scans and 3D scan files (from when we release them to you);
- quotes, approvals, invoices and the record of who did what are kept 7 years, without the drawings;
- we are not an archive: keep your own copies.
- We may keep files longer when the law requires it or during an investigation.

11. If something is wrong with a job

Tell us about a problem with a delivered job within 5 business days of delivery.
If the fault is ours (wrong size, damaged prints, a missed sheet), we reprint it at no charge or credit it, as you prefer. That is the remedy for a faulty job.
If a package reaches the wrong firm, we get it back the same day and tell you.

12. Schedule: scanning

Scanning is charged per page by sheet size; a vector PDF (an automatic trace checked by our team) is priced per page; Scan to CAD is quoted per sheet; collecting and returning your originals each cost the delivery fee, free when the scan order comes to $75 or more; shredding them is free, with no certificate of destruction.
The print credit doesn't cover scans. Scanning orders open on January 1, 2027. We quote each scanning order before we start.
We take reasonable care of your originals while we have them.

13. Schedule: 3D scanning

We make 3D scans of sites and buildings with our lidar 3D camera. The price is set for each job by our team and shown before you approve it.
What you get: an online 3D tour, and the files we deliver, downloaded from your account. The tour stays online for 60 days after we deliver it; after that we archive it and can bring it back for a fee. The files follow your firm's file period (section 10) from when we release them. Keep your own copies.
You arrange access and the property owner's permission, tell us of hazards, and tell the people there that we are scanning: a scan records anyone and anything in view.
A 3D scan is a record of what was there; it is not a land survey or a certified measurement.

14. Schedule: supplies and plotters in your office (from March 1, 2027)

Supplies (paper, ink, printheads) for your plotters, dropped off on our normal runs, with reorders when ink runs low.
Plotters in your office are billed monthly: a minimum plus usage from automatic meter readings, taken by a small program at your site that only sends readings out.
Before we take over a plotter we inspect it: one in good condition we take over and run like ours; otherwise we replace it and recycle the old one for a service credit. Managed plotters are HP only for now.

15. Schedule: the pilot

Who. Firms we invite to our pilot, which opens on December 1, 2026. Places are limited and we choose which firms join; asking to join doesn't guarantee a place. Everything else in these terms applies to pilot firms too.
Print credit. Each pilot firm gets a print credit of $500, which we may raise for a firm, up to $1,000.
- It pays for printing only: not scanning, delivery, supplies or the membership.
- It is used before sales tax, so a job it brings to $0 carries no sales tax.
- It expires 12 months after we give it.
- It has no cash value, can't be transferred and isn't refunded if unused.
- Your firm's owner and admins see the balance; other people see it only if your firm turns that on in its settings.
Free membership for a year. Pilot firms get the membership (section 3) free for 12 months from the start date we set for the firm; after that it is $79 a month.
Ending the pilot. We may end the pilot, or a firm's place in it, with notice; unused print credit then lapses.

16. The Windows app

A licence, not a sale. The Windows app belongs to Interactive AV-IT, which publishes and signs it. We let your firm install and use it on its computers, only with our service, for as long as your account is open.
It adds a "Long Island Plotting" printer and a background service, and installs only with an administrator's approval on that computer. We install it on your computers only if your firm asks us in writing.
Updates. It updates itself with updates we have signed. When one is ready it says so and lets you install it now or after hours; after three days, or for a security fix, it installs itself at the next quiet moment.
Every job sent from it still waits for approval in your account, by a person or by your firm's auto-approve rule (section 5).
Don't copy, change, take apart or resell it.

17. How we keep in touch

Email for quotes, approvals, delivery and your account; each person chooses which they get, except messages about their account's security and money.
Texts about deliveries, only to people who sign up for them (section 23).
Phone. Our team answers from 8:30 AM to 5:30 PM.
We don't use Telegram or other chat apps with customers.

18. Fair use

Don't: send files you have no right to have printed; send unlawful material; try to get into other firms' data or our systems, test our security without our written permission, or overload the service; share one person's sign-in among several people; or use the service to compete with us by copying our prices or software.

19. Our responsibility

Our total liability for a job is capped at what you paid for that job; across the account, at what you paid us in the 12 months before the claim. No liability for delays (times are targets, section 7) or for losses that follow from them, such as missed bids or lost profit. Nothing here limits what the law doesn't allow us to limit.
You are responsible for claims that arise from files you had no right to send us.

20. Ending

Your firm can close its account at any time; jobs already approved are still delivered and charged.
We may suspend or close an account for unpaid invoices, misuse (section 18), or with 30 days' notice for any reason.
When an account closes, files are deleted on section 10's periods, and the records kept for 7 years stay.

21. Changes to these terms

Each version is dated at the top. When these terms or the privacy notice change, you're asked to accept the new version the next time you open the app, and until you do you can't approve new jobs.
We keep which version each person accepted, when and from where, and the terms each approval was made under.

22. Law and disputes

New York law; the state and federal courts in Suffolk County, New York.

23. Delivery texts (SMS)

The program: Long Island Plotting delivery updates. Texts about your print jobs only: when a delivery is on its way, if it is running late, and when it was delivered. No marketing.
Signing up: in the app, under Account › Notifications. You enter a US mobile number, tick the box (it is never ticked for you) and type in the code we text to that number. Signing up is not a condition of buying anything from us.
How often: it varies with your deliveries, up to 3 texts per delivery.
Cost: message and data rates may apply.
Help: reply HELP, call (631) 528-6300 or email hello@longislandplotting.com.
Stopping: reply STOP at any time. We send one text to confirm and no more after that. Reply START to sign up again. You can also turn texts off in the app, or tell us in any other reasonable way.
Replies aren't read. About a job, call or email us.
Carriers are not liable for delayed or undelivered messages. When you chose a text instead of an email and the text can't be delivered, we send the email.
Your mobile number: how we keep it, and that we never share it for marketing, is in the privacy notice (sections 2, 4 and 6).

24. Contact

Long Island Plotting, 175 Commerce Dr, Suite O, Hauppauge, NY 11788; (631) 528-6300; hello@longislandplotting.com.